HHiring Reality
← RADAR

Customer Support Specialist

RADAR
Location
New York, NY
Posted
20 days ago
Department
Customer Operations & Deployment
Salary
$35-$55
What they actually want (must-haves)
  • 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles
  • Proven ability to explain technical concepts to non-technical audiences clearly and effectively
  • Proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes
  • Strong problem-solving, analytical, and organizational skills with high attention to detail
  • Experience using service desk management software to monitor KPIs and track customer issues
  • Familiarity with ITIL frameworks focusing on IT Service Management (ITSM) best practices
Nice to have
  • Previous experience supporting retail customers or store environments
  • Experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)
  • Background in incident response or root cause analysis frameworks
  • Experience using APIs (REST & GraphQL)
  • Experience in managing multiple projects from start to finish and meeting deliverables
What the job really is

As a Customer Support Specialist at RADAR, you will be the primary point of contact for technical support related to store deployments, working closely with both external customers and internal teams. Your responsibilities will include troubleshooting issues, developing SQL queries and automation scripts, managing support requests, and driving process improvements to enhance customer satisfaction and operational efficiency.

Benefits
  • Base pay of $35-$55 an hour with eligibility for overtime
  • Equity
  • Comprehensive medical and dental coverage
  • Life and disability benefits
  • 401k plan
  • Flexible time off
Things to weigh
  • Role is non-exempt with hourly pay
  • No specific mention of remote work options
  • On-call rotation may require additional hours
  • Fast-paced environment may be stressful for some candidates
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to RADAR?

See how your résumé matches this role — and tailor it from what actually gets interviews.