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← RADAR

Lead, Field Maintenance Support

RADAR
Location
New York, NY
Posted
26 days ago
Department
Customer Operations & Deployment
Salary
$105,000-$140,000
What they actually want (must-haves)
  • Experience in technical support, field service, IT infrastructure, retail technology, IoT, systems integration, or a related field
  • Experience supporting technology deployed across multiple physical locations
  • Strong technical troubleshooting skills across hardware, networking, connectivity, power, cabling, and related infrastructure
  • Experience coordinating or managing third-party technicians, field service providers, MSPs, or systems integrators
  • Ability to troubleshoot technical issues remotely while guiding technicians through onsite resolution
  • Strong ownership and accountability for issues involving multiple teams or vendors
Nice to have
  • Experience supporting technology within retail stores or another distributed physical environment
  • Previous experience with RFID, IoT devices, sensors, networking equipment, PoE, structured cabling, or low-voltage systems
  • Experience managing regional or nationwide field service partners
  • Experience with hardware replacement, spare inventory, RMA, and asset lifecycle processes
  • Experience developing technician training, troubleshooting documentation, or certification programs
What the job really is

The Lead, Field Maintenance Support at RADAR is responsible for ensuring the health and performance of RADAR technology after installation. This role involves troubleshooting technical issues, coordinating field service technicians, managing vendor relationships, and improving field maintenance processes. The position requires strong technical skills and operational ownership to resolve issues efficiently across multiple retail locations.

Benefits
  • Base salary range of $105,000-$140,000
  • Equity
  • Comprehensive medical and dental coverage
  • Life and disability benefits
  • 401k plan
  • Flexible time off
Things to weigh
  • No specific mention of the technology stack or tools used
  • Role involves significant coordination with external partners, which may vary in quality and responsiveness
  • Dynamic environment may require adaptability as processes are still evolving
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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