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← RA Capital Management, LLC

IT Service Desk Specialist

RA Capital Management, LLC
Location
Boston, MA
Posted
20 days ago
Department
Information Technology (IT)
What they actually want (must-haves)
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
  • Strong customer service skills, preferably gained in a professional work environment
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks effectively and manage time in a dynamic environment
  • Professional demeanor with strong interpersonal and teamwork skills
  • Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android)
Nice to have
  • Experience with Google Workspace preferred
  • Prior troubleshooting experience is a plus but not required
What the job really is

As an IT Service Desk Specialist at RA Capital, you will provide frontline technical support to employees, managing and resolving service desk tickets while collaborating with the IT team on complex issues. Your role will involve troubleshooting, communicating effectively with staff, and continuously learning new technologies in a dynamic environment. This position offers hands-on experience in a professional office setting with opportunities for mentorship and professional development.

Benefits
  • Employer-paid monthly premiums for health, dental, and vision coverage
  • Wellness benefits and programs to support physical and mental well-being
  • Resources and perks that enhance work-life balance and financial security
  • Performance-based bonuses and a comprehensive benefits package
Things to weigh
  • Pay range is specified but may vary based on experience and market conditions
  • Hybrid schedule with occasional early or late hours required
  • Dynamic environment may require quick adaptation to new technologies
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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