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Production Support Engineer — LLM Platform

Qube Research & Technologies
Location
Hong Kong
Posted
23 days ago
Department
Technology-AI
What they actually want (must-haves)
  • Experience in a production support, SRE or platform operations role within a fast-paced environment
  • Strong Linux and Windows system administration skills
  • Proficiency scripting and automating in Python, Bash and/or PowerShell
  • Solid experience with relational databases such as PostgreSQL or SQL Server
  • Practical understanding of monitoring and observability
  • Comfortable debugging distributed, API-driven services
Nice to have
  • Experience supporting developer tooling and AI coding assistants
  • Experience with Grafana, Prometheus or equivalent observability stacks
  • Experience with CI/CD and infrastructure-as-code
  • Experience operating multi-region services
  • Experience acting as the operational interface to third-party vendors
What the job really is

As a Production Support Engineer for the LLM Platform at Qube Research & Technologies, you will provide first- and second-line support for the LLM gateway platform, resolving issues raised by users and maintaining the platform's infrastructure. Your role involves monitoring system performance, troubleshooting model-serving backends, coordinating incident resolution, and improving operational documentation and tooling for better visibility and efficiency.

Things to weigh
  • No salary listed
  • Role involves significant troubleshooting and operational responsibilities
  • Focus on monitoring and observability may indicate a reactive rather than proactive environment
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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