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Senior Director of Customer Success

Quantifind
Location
Charlotte, North Carolina
Posted
25 days ago
Department
Customer Success
Salary
$185,000 to $215,000
What they actually want (must-haves)
  • 7+ years of experience in Customer Success, Account Management, Professional Services, or a related customer-facing leadership function
  • 3+ years leading Customer Success teams in an enterprise B2B SaaS environment
  • Demonstrated experience managing strategic enterprise and/or financial services customers
  • Strong background in financial services, RegTech, and AML/KYC technology
  • Proven track record of improving retention, expansion, and NRR
  • Experience building or scaling Customer Success organizations
Nice to have
  • Experience managing public sector customers
  • Experience with Customer Advisory Boards, executive governance programs, or similar strategic customer initiatives
  • Experience with Salesforce and customer success platforms
  • Experience managing a globally distributed Customer Success organization
What the job really is

The Senior Director of Customer Success at Quantifind will lead the Customer Success organization, focusing on driving customer retention, renewal, and expansion revenue. This role involves collaborating with various departments to enhance customer health and success, establishing a scalable operating model, and engaging with high-level stakeholders in financial services and public sectors. The position requires a strategic leader who can navigate complex organizations and foster long-term relationships with customers.

Benefits
  • Competitive salary
  • Company Equity
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan
  • A fun environment where work-life balance is valued
Things to weigh
  • Base salary range is $185,000 to $215,000, but individual pay is determined by various factors
  • Preference for East Coast based candidates, particularly in Charlotte, New York City, or Atlanta, GA
  • Role involves navigating complex organizations and high-level stakeholder engagement, which may require significant emotional intelligence and communication skills
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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