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← Quadbridge

Customer Success Specialist (ZeroTouch)

Quadbridge
Location
Montreal, QC
Posted
18 days ago
Department
Services: Managed Services
Salary
$70,000 to $80,000
What they actually want (must-haves)
  • 3 or more years of experience in customer success, managed services, service delivery coordination, service operations, logistics coordination, billing operations, or a related customer-facing role in a technology services environment
  • Experience coordinating customer onboarding, recurring service activity, ticketing, reporting, invoicing, or service lifecycle processes
  • Working knowledge of managed services, IT equipment lifecycle, logistics, warehousing, shipping, inventory, device provisioning, or related service practices
  • Ability to interpret contracts, Service Orders, service data, operational findings, and customer requirements and translate them into coordinated actions
  • Strong coordination skills with the ability to manage multiple customers, stakeholders, actions, dependencies, and recurring deadlines
  • Comfort working across Sales, Managed Services, Finance, Warehouse and Logistics, Customer Success, and leadership teams
Nice to have
  • Bilingualism in English and French is preferred for the Montreal customer and operations environment
  • Bachelor degree in Business, Information Technology, Operations, Supply Chain, or a related discipline is preferred
What the job really is

The Customer Success Specialist (ZeroTouch) at Quadbridge is responsible for managing the customer lifecycle for assigned ZeroTouch customers, starting from onboarding through to service delivery and operational reviews. This role involves coordinating across various teams including logistics, finance, and technical delivery to ensure customer satisfaction and service efficiency. The specialist will also handle billing coordination, track service risks, and contribute to continuous improvement efforts.

Benefits
  • RRSP program
  • Ongoing professional training and development opportunities
  • Complete health, dental, life, STD and LTD insurance plan
  • Top-tier equipment provided for work
  • Monthly social and team building events
  • Pet-friendly office
Things to weigh
  • Salary range is $70,000 to $80,000 plus bonus, which may be a consideration for candidates
  • Role involves significant coordination across multiple teams, which may require strong interpersonal skills and adaptability
  • The position is hybrid, which may not suit everyone
Job score4.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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