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Product Support Specialist, New Innovations

QGenda
Location
Atlanta, Georgia
Posted
20 days ago
Department
CX QGenda Support
What they actually want (must-haves)
  • 1+ years within Education, Customer Service, Account Management and/or Sales setting
  • Strong communication skills both over the phone and in person
  • Ability to interact effectively with all levels of an organization both internally and externally
  • Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials
  • Demonstrate initiative, resourcefulness, and creativity in problem-solving
  • Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction
Nice to have
  • Bilingual, verbal and written
  • Medical Education industry background with knowledge of ACGME, GME, and UME
  • Experience using New Innovations or similar clinical/residency management systems
  • Experience with software coding/programming and/or high degree of tech interest
What the job really is

As a Product Support Specialist for New Innovations at QGenda, you will engage with customers to support their technical needs and serve as a product expert. Your responsibilities include training users on the software suite, developing training materials, and collaborating with various departments to enhance product offerings. You will also troubleshoot issues and provide solutions while maintaining effective communication with diverse audiences.

Benefits
  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Generous paid time off (PTO) policy
  • Paid parental leave for birth, adoption or permanent placement
  • 401(k) with company match
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Things to weigh
  • No salary listed
  • Role involves both training and technical support, which may require diverse skill sets
  • Occasional travel may be required, which could impact work-life balance
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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