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Implementation Specialist 2, Catholic

Pushpay
Location
Colorado Springs, CO; Remote
Posted
26 days ago
Department
Customer Success
Salary
$67,500-$78,489
What they actually want (must-haves)
  • BA/BS Degree
  • 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
  • Excellent verbal and written communication skills
  • Strong problem resolution skills
  • Desire to work in a startup environment
  • Experience with CRM software (e.g. Salesforce)
Nice to have
  • Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish
What the job really is

The Implementation Specialist II will oversee the onboarding of Catholic customers by implementing the Pushpay product suite. This role involves project management, customer interaction, and collaboration with various teams to ensure successful implementations and customer satisfaction. The specialist will analyze metrics, provide reports, and develop strategies to enhance customer relationships and retention.

Benefits
  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the COS office / 2 days remote
  • Remote work for approved states
  • 12 paid company holidays
Things to weigh
  • Compensation range provided is $67,500-$78,489, which may vary based on location and experience
  • Remote work is limited to specific approved states
  • Role involves managing multiple implementations simultaneously, which may require strong multitasking skills
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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