Technical Support Representative

The Technical Support Representative is responsible for resolving technical inquiries within the Pushpay SaaS ecosystem, guiding customers from initial contact to full resolution. This role involves managing service channels, troubleshooting issues, and contributing to the knowledge base. The representative must meet performance metrics and maintain customer satisfaction while demonstrating technical ownership of customer requests.

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid company holidays
• 2 paid Volunteer Time Off days

• No salary listed in the posting, but a compensation range is provided
• The role requires a proactive individual contributor who can work with minimal supervision
• The position involves prolonged periods of sitting at a desk and working on a computer