Technical Customer Support Manager (m/w/d)

As a Technical Customer Support Manager at Propstack, you will be part of the Customer Care team, working closely with Customer Care Managers, Account Managers, and developers. Your daily tasks will include understanding customer needs, handling user inquiries through various channels, providing technical support, onboarding customers, and creating FAQ articles. You will also prioritize tasks independently and prepare unresolved issues for the development team.

• Flexible working hours
• Hybrid working model
• 30 days of vacation per year plus December 24 and 31 off
• Individual development opportunities including online courses and language courses
• Subsidies for company pension plans and public transport
• Professional family service for childcare support

• No salary information provided
• The role requires strong technical knowledge combined with communication skills, which may be challenging for some candidates
• The position involves working with a modern ticketing system, which may require adaptation for those unfamiliar with such tools