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← Procare Solutions

Bilingual Customer Support Specialist

Procare Solutions
Location
Denver, CO
Posted
1 month ago
Department
Customer Support
Salary
$23 - $25
What they actually want (must-haves)
  • Bilingual in English and Spanish
  • Professional phone etiquette
  • Excellent verbal and written communication skills
  • Ability to communicate technical information to a non-technical audience
  • Knowledge of customer service principles and practices
  • Active listening skills
Nice to have
  • Experience with Accounting principles
  • Previous experience with software support, networking and troubleshooting hardware
What the job really is

The Bilingual Customer Support Specialist at Procare Solutions is responsible for providing customer support for software-related inquiries, primarily through remote communication. The role involves delivering excellent service, resolving customer issues, and maintaining a positive attitude while using automated call distribution software and Salesforce Service Cloud. The specialist will also stay updated on software changes and participate in training as needed.

Benefits
  • Excellent comprehensive benefits packages including medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
Things to weigh
  • Salary range is $23 - $25/hour DOE
  • Position requires working in the office a minimum of 3 days per week in a hybrid model
  • Fast paced, high energy workplace environment may not suit everyone
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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