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Customer Experience Associate

Privacy
Location
Remote
Posted
24 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Excellent writing and communication skills
  • Attention to detail and grammar
  • Ability to work in a fast-paced, ever-changing startup environment
  • Positive attitude and can-do mentality
  • Flexibility to accommodate holiday and weekend shifts
  • Patience and understanding when dealing with customers
What the job really is

As a Customer Experience Associate at Lithic, you will serve as a key point of contact for users of Privacy.com, addressing their inquiries and advocating for their needs. Your role involves direct communication with customers via email and chat, identifying and reporting issues, and contributing to the overall improvement of the customer experience. You will also be expected to share weekend coverage duties while maintaining a flexible schedule.

Benefits
  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match
Things to weigh
  • Hourly position with a pay rate of $24.10
  • Requires weekend coverage duties
  • Remote position limited to candidates in specific countries
  • No visa sponsorship or assistance offered
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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