Technical Support Engineer

As a Technical Support Engineer at Prismatic, you will be responsible for providing exceptional technical support to both technical and non-technical customers. Your day-to-day tasks will include troubleshooting API requests, managing customer inquiries, and collaborating with internal teams to resolve issues while ensuring a smooth onboarding experience for users. You will also participate in a support on-call rotation for critical incidents, requiring strong communication skills and a solid technical foundation.

• Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.
• Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
• Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (Guardian VSP) care for full-time employees and their dependents.
• Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian.
• 401(k): Our 401(k) plan is through Empower with 4% company match - 100% of the first 3% and 50% of the next 2%.
• Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.

• No specific technologies or tools mentioned beyond APIs and web applications, which may indicate a need for adaptability in learning new systems.
• The role requires strong customer-facing experience, which may not suit those preferring backend or less interactive positions.