Service Delivery Associate

The Service Delivery Associate at Presence plays a crucial role in coordinating operational service delivery for low-complexity school districts. This position involves managing referrals from intake through service initiation, ensuring effective communication with district partners, and collaborating with cross-functional teams to resolve operational issues. The role requires maintaining operational standards and contributing to continuous improvement initiatives while being available for on-camera engagement during core working hours.

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
• Flexible paid time off for salaried team members and 15 days paid time off for hourly team members
• 401K savings plan with a discretionary company match
• $500 home office stipend
• Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical

• Limited travel may be required for department offsites or team gatherings
• The role requires being available on-camera during core working hours, which may not suit all candidates
• Presence is unable to provide visa sponsorship for this position, candidates must be authorized to work in the US
• Candidates in certain states may not be eligible for the listed salary range due to minimum salary thresholds