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Service Desk Technician

Precisely US Jobs
Location
United States
Posted
26 days ago
Department
IT
What they actually want (must-haves)
  • Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience
  • 2+ years of experience in a Service Desk, Help Desk, IT Support, Desktop Support, or related technical support role
  • 2+ years supporting Windows operating systems
  • 2+ years supporting Microsoft 365 applications
  • Experience with Active Directory
  • Experience with Microsoft Entra ID (Azure AD)
Nice to have
  • Experience supporting Microsoft Intune, Autopilot, and modern device management environments
  • Experience administering Microsoft Entra ID (Azure AD), group management, and identity-related troubleshooting
  • Knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
  • Experience supporting conference room technology, audiovisual equipment, and office collaboration tools
  • Experience with IT asset management, inventory control, equipment deployment, shipping, and receiving processes
What the job really is

The Service Desk Technician at Precisely will provide technical support to local and remote employees, focusing on troubleshooting hardware, software, and operating system issues, particularly with Microsoft 365. The role involves managing support tickets, creating documentation, and assisting with device deployment and inventory management, all while ensuring excellent customer service and collaboration with the IT team.

Things to weigh
  • Onsite position in Tempe, Arizona, which may not suit all candidates
  • No travel required, which may limit exposure to different environments
  • Role emphasizes the use of AI tools, which may require a learning curve for those unfamiliar
  • Focus on customer service and documentation may not appeal to all technical candidates
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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