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Support Engineer I

Precisely International Jobs
Location
India
Posted
26 days ago
Department
CES
What they actually want (must-haves)
  • Bachelor's degree in Information Technology, Computer Science, or a related field (equivalent work experience accepted)
  • 2 - 3 years of experience in a technical support, software support, or related engineering role
  • 2+ years working with SQL/relational databases and scripting or programming languages (e.g., Java, JavaScript)
  • Experience with relational databases, including SQL execution, tuning, and configuration
  • Familiarity with debuggers, system utilities, and performance monitoring tools across multiple platforms
  • Exceptional analytical and troubleshooting skills across complex, multi-platform environments
Nice to have
  • Prior experience in a technical support or customer service role using CRM/ticketing systems such as Salesforce
  • Experience or familiarity with Precisely Engage products or similar enterprise software solutions
  • Familiarity with cloud services and/or distributed computing (clustering, load balancing)
  • Knowledge of UNIX/Linux systems (AIX, Red Hat EL, Solaris, HP-UX)
What the job really is

As a Support Engineer I at Precisely, you will provide technical support for the Engage product suite, assisting customers with mission-critical operations. Your responsibilities will include troubleshooting complex issues, documenting customer interactions in Salesforce, and creating Knowledge Base articles. You will also engage in continuous learning of new technologies and participate in on-call support as needed.

Things to weigh
  • No salary listed
  • Role requires rotational off-hours and weekend shifts for on-call support
  • The position emphasizes the use of AI tools, which may require a learning curve for those unfamiliar with them
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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