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Support Engineer - B2B Integration

Precisely International Jobs
Location
Australia
Posted
2 months ago
Department
Support
What they actually want (must-haves)
  • Bachelor's or Master's degree in Computer Science or related field (or equivalent work experience)
  • 1+ years of experience in Technical Support, Application Support, Product Support, Managed Services, or a related customer-facing technical role
  • Excellent communication (oral and written) and strong interpersonal/customer relations skills
  • Exceptional analytical and troubleshooting skills
  • Self-motivated and enthusiastic when working with difficult problems and tight deadlines
  • Comfort working in UNIX/Linux environments (e.g., AIX, Red Hat EL, Solaris, HP-UX)
Nice to have
  • Experience with database systems: Oracle, Teradata, Microsoft SQL Server, Vertica, DB2, ODBC, Snowflake
  • Familiarity with cloud services: Azure, GCP, EC2, EMR, S3, RedShift
  • Knowledge of container and virtualization technologies: Docker, Kubernetes, OpenShift, AIX LPAR/WPAR, Solaris Containers
  • Experience supporting data integration, managed file transfer, or B2B/EDI platforms (e.g., Sterling B2B Integrator/Sterling File Gateway/Global Mailbox)
  • Ability to leverage AI-powered tools (e.g., Claude, GitHub Copilot, ChatGPT)
What the job really is

As a Support Engineer at Precisely, you will provide technical support to customers, helping them resolve complex issues related to data integration products. Your role involves troubleshooting problems across various platforms, documenting solutions, and creating knowledge base articles. You will also participate in on-call support shifts and continuously learn new technologies to enhance your skills and support capabilities.

Things to weigh
  • No salary listed
  • Role involves periodic weekend on-call support shifts
  • Focus on AI integration in support processes may require adaptability to new tools and workflows
Job score2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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