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← The Pokémon Company International

Senior IT Support Specialist (Bilingual - Spanish/English)

The Pokémon Company International
Location
Mexico City, EM - MX
Posted
1 month ago
Department
Information Technology - IT
What they actually want (must-haves)
  • 5+ years of experience providing technical support within enterprise Microsoft Windows and Apple macOS environments
  • Strong experience supporting Microsoft 365, Active Directory, Entra ID, endpoint management platforms, and workplace collaboration technologies
  • Proven ability to troubleshoot and resolve hardware, software, operating system, application, and connectivity issues in a business environment
  • Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, VPN, and wireless networking
  • Demonstrated ability to operate with a high degree of independence while managing priorities
  • Exceptional customer service and communication skills
Nice to have
  • Relevant certifications including CompTIA, Microsoft, ITIL, JAMF, or similar industry-recognized certifications
What the job really is

The Senior IT Support Specialist at The Pokémon Company International is responsible for providing exceptional technical support to both local and remote employees in the Mexico City office. This role involves troubleshooting hardware and software issues, managing workplace technology, and ensuring a high-quality technology experience. The specialist will also collaborate with various IT teams and manage local technology projects while maintaining service standards across the organization.

Benefits
  • 100% employer-paid healthcare premiums for you
  • Generous paid family leave
  • Employer-paid life insurance
  • Employer-paid long and short-term income protection insurance
  • US Employees: 401k Employer Matching
  • UK/IRE/MX Employees: Pension Employer Contributions
Things to weigh
  • Bilingual requirement in Spanish and English is essential
  • No specific salary or compensation details provided
  • The role involves both local and remote support, which may require flexibility in working hours
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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