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← Point C

CDP Flex Customer Service Representative

Point C
Location
United States - Remote
Posted
18 days ago
Department
Customer Service
What they actually want (must-haves)
  • High school diploma or equivalent
  • 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities while maintaining accuracy and professionalism
  • Strong attention to detail and organizational skills
Nice to have
  • Experience with consumer-directed benefits (FSA, HRA, HSA, DCA)
  • Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform
  • Familiarity with CSIpack
  • Experience working in a CRM or Ticketing platform such as Zendesk
  • Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
What the job really is

The CDP Flex Customer Service Representative at Point C will provide support to participants and clients regarding Flex Benefit plans, including FSA, HSA, HRA, and DCA. This role involves responding to inquiries via phone and email, documenting customer interactions, and ensuring compliance with HIPAA guidelines while maintaining a positive team environment.

Benefits
  • Comprehensive medical, dental, vision, and life insurance coverage
  • 401(k) retirement plan with employer match
  • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
  • Paid time off (PTO) and disability leave
  • Employee Assistance Program (EAP)
Things to weigh
  • No specific salary range mentioned beyond $35,000 - $40,000 USD
  • Experience with specific platforms is preferred but training is provided
  • Role requires multitasking in a fast-paced remote environment
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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