Manager, Customer Success (Home Services)

As a Manager of Customer Success at Podium, you will lead a team focused on enhancing customer experiences and driving business outcomes through effective coaching and process development. Your role involves managing team performance, aligning solutions with customer needs, and fostering strong relationships both within your team and across departments. You will also be responsible for hiring and developing Customer Success Managers, ensuring that deliverables meet high standards and align with business objectives.

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid parental leave
• Fertility benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits

• No salary listed
• Role involves managing customer escalations, which can be challenging
• Fast-paced environment may require adaptability to change
• Experience in the HVAC/Home Services space is preferred but not mandatory