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Technical Support Engineer

Podium
Location
Lehi, Utah
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • 1–3 years of experience in technical or product support roles
  • Strong analytical and data-driven problem-solving skills
  • Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
  • Familiarity with modern web technologies (APIs, web services, JSON)
  • Comfort with scripting or debugging tools
  • Experience managing and triaging customer issues, feature requests, or product-related escalations
What the job really is

As a Technical Support Engineer at Podium, you will be responsible for troubleshooting and resolving product issues, utilizing AI to create and merge pull requests, and serving as a point of escalation for customer-related product issues. You will collaborate with cross-functional teams to enhance customer experience and maintain open communication regarding product feedback and improvements, while also documenting processes and maintaining a customer-first mindset.

Benefits
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid parental leave
  • Fertility benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
Things to weigh
  • Role involves some customer interaction but is not purely customer-facing
  • Fast-paced environment may require adaptability to change
  • Technical skills in AI and modern web technologies are essential
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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