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Implementation Manager

Podium
Location
Melbourne, Australia
Posted
23 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years in onboarding, implementation, customer success, or account management at a SaaS company
  • Strong project management instincts
  • Technical aptitude and curiosity
  • Excellent written and verbal communication
  • Confident in Excel
  • Hands-on with AI tools
Nice to have
  • Home services or HVAC experience is highly desirable
  • A confident trainer who can hold a room of busy operators
What the job really is

As an Implementation Manager at Podium, you will oversee the onboarding process for new customers, ensuring they are fully activated and trained within the first 90 days. Your responsibilities include managing data migrations from legacy systems to Podium's AI Operating System, delivering training, and collaborating with various teams to meet activation metrics. This role requires strong project management skills and a customer-centric approach to ensure successful implementations.

Benefits
  • Competitive base salary + superannuation
  • Uncapped commission with no threshold
  • $650 monthly Lifestyle & Wellbeing Allowance
  • Clear career progression with transparent promotion pathways
  • Ongoing coaching, training, and professional development
  • Modern office with end-of-trip facilities and bike storage
Things to weigh
  • No salary listed
  • High volume of concurrent implementations may be demanding
  • Legacy systems may complicate data migration
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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