HHiring Reality
← Plooto

Enterprise Customer Success Manager

Plooto
Location
Toronto, Ontario, Canada, India
Posted
13 days ago
Department
Customer Success
What they actually want (must-haves)
  • 6+ years of experience in customer success, strategic account management, or enterprise sales, preferably in SaaS, fintech, or payments
  • Proven track record managing enterprise or national accounts with complex stakeholder maps and six-figure+ contract values
  • Demonstrated ability to meet or exceed NRR, expansion, or growth targets in a quota-carrying CSM or account management role
  • Executive presence, comfortable leading QBRs, navigating C-suite relationships, and influencing without authority
  • Strong strategic thinking: able to build account plans, identify growth levers, and connect Plooto's value to a firm's business outcomes
  • Exceptional communication, organizational, and project management skills; able to manage multiple complex accounts simultaneously
Nice to have
  • Experience in the accounting software, payments, or AP/AR ecosystem
What the job really is

The Enterprise Customer Success Manager at Plooto will manage relationships with strategic accounting firms and enterprise clients, focusing on driving adoption and expansion of Plooto's services. The role involves developing tailored success plans, leading business reviews, identifying upsell opportunities, and coordinating onboarding processes. This position requires strong relationship management skills and the ability to influence executive stakeholders while ensuring high client satisfaction.

Things to weigh
  • Fully remote role open to candidates in Canada and India
  • No specific salary information provided
  • Role involves travel to visit enterprise partner offices
  • Position requires managing complex onboarding and implementation processes
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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