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← PlanetScale

Customer Support Engineer

PlanetScale
Location
EMEA
Posted
19 days ago
Department
Customer Engineering
What they actually want (must-haves)
  • Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
  • Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL.
  • Strong debugging skills and the ability to reason through application and database behavior.
  • Programming experience, comfortable reading and navigating unfamiliar code.
  • Experience with common application frameworks, ORMs, database connectors, or application deployment patterns.
  • Strong written and verbal communication skills.
Nice to have
  • Experience working in a remote organization.
  • Experience with cloud platforms such as AWS, GCP, or Azure.
  • Knowledge of monitoring, observability, and debugging tools.
  • Experience helping build support processes, documentation systems, or teams from an early stage.
What the job really is

As a Customer Support Engineer at PlanetScale, you will assist customers and developers in utilizing the PlanetScale platform effectively by resolving support issues and providing guidance on database management. Your role will involve debugging problems, creating documentation, and collaborating with engineering teams to enhance product features based on customer feedback. You will also be responsible for developing support processes and materials to improve the overall customer experience.

Things to weigh
  • No salary listed; compensation details will be discussed during the interview process.
  • Role involves a mix of support and technical troubleshooting, which may require stepping outside comfort zones.
  • Position is remote, which may require strong self-discipline and organization.
  • The company emphasizes a diverse and inclusive environment, which may appeal to candidates seeking such workplaces.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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