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Customer Success Manager, Civil Government

Planet
Location
United Arab Emirates, Remote
Posted
23 days ago
Department
Customer Success Management
What they actually want (must-haves)
  • 4+ years of experience in Customer Success, account management, or a similar customer-facing role, ideally supporting government organizations
  • Bachelor's degree in a relevant field
  • Fluency in Arabic and English
  • Good working knowledge of remote sensing, GIS, or geospatial imagery products
  • Experience working closely with sales organizations
  • Excellent verbal and written communication skills in English and Arabic
Nice to have
  • Proficiency in using CRM and CS tools (e.g., Salesforce, Gainsight, Zendesk)
  • Ability to translate customer data into actionable insights
  • Experience leading organizational change management efforts
  • Working proficiency in French or Russian
  • Experience with Public Procurement and Tender Processes
What the job really is

As a Customer Success Manager for Civil Government at Planet, you will manage and expand relationships with public sector entities across Europe, the Middle East, and Africa. Your role involves helping these customers maximize the value of Planet’s geospatial solutions, ensuring effective integration into their workflows for applications like environmental monitoring and emergency response. You will collaborate closely with internal teams and stakeholders to drive customer success and retention.

Benefits
  • Paid time off including vacation, holidays and company-wide days off
  • Employee Wellness Program
  • Home Office Reimbursement
  • Monthly Phone and Internet Reimbursement
  • Tuition Reimbursement and access to LinkedIn Learning
  • Equity
Things to weigh
  • Remote position with a requirement to work from an office 3 days per week if located near one
  • Focus on government entities may limit exposure to other sectors
  • Complex stakeholder management may require significant relationship-building efforts
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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