Customer Service Representative

PLACE Corporate Careers

Location

Draper, Utah

Posted

1 month ago

Department

Landvoice

Salary

$20-23

What they actually want (must-haves)

High school diploma or equivalent required
2–3 years of customer service experience required
Demonstrated ability to troubleshoot intermediate product or software issues
Strong verbal and written communication skills
Intermediate to advanced proficiency in Microsoft Office
Results-oriented with a track record of meeting or exceeding performance targets

Nice to have

Associate's degree or some college coursework preferred
Experience in a SaaS, technology, or subscription-based environment strongly preferred
Experience conducting customer training or product walkthroughs, in person or remotely

What the job really is

As a Customer Service Representative at Landvoice, you will be the primary point of contact for customer inquiries, providing support via phone, email, and chat. Your role involves troubleshooting product issues, guiding customers through software setup, and conducting training sessions to enhance product adoption. You will also maintain CRM records, collaborate with cross-functional teams, and contribute to process improvements while striving to meet performance metrics.

Benefits

Vacation/sick leave and paid holidays
Comprehensive insurance coverage (health, vision, dental)
401(k) match
Stock option grants
Stock purchase plan

Things to weigh

Salary range is $20-23/hour, depending on experience
Fast-paced environment may require adaptability and resilience
Role involves both customer support and internal collaboration, which may vary in focus

Job score4/5

Benefits3/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency5/5

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