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← Piston Technologies

Mid-Market Customer Success Manager

Piston Technologies
Location
Lehi, Utah
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • 3–5+ years in customer success, account management, or client services in a B2B environment with operational or technical complexity
  • Experience managing a low-volume, high-value account portfolio
  • Experience in FinTech, payments, or financial services
  • Demonstrated project management ability
  • Comfortable holding renewal and expansion conversations
  • Technically curious and able to translate complexity for non-technical operators
Nice to have
  • Prior experience in fuel, convenience retail, petroleum distribution, or a similarly regulated field-services industry
  • Experience with CRM/CS platforms
What the job really is

The Mid-Market Customer Success Manager will manage a portfolio of existing mid-market gas station accounts, focusing on building relationships and ensuring account health to prevent churn. Responsibilities include coordinating onboarding processes, troubleshooting issues, and collaborating with sales and product teams to enhance customer experience. The role demands proactive communication and the ability to handle complex operational challenges in a high-stakes environment.

Things to weigh
  • No salary listed
  • Fast growth may lead to evolving roles and responsibilities
  • High-stakes environment may require strong stress management skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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