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← Ping Identity

Customer Success Manager

Ping Identity
Location
USA - Remote
Posted
17 days ago
Department
6400 Customer Success
Salary
$76,000 - $95,000
What they actually want (must-haves)
  • A minimum of 4 years of related experience in Customer Success / Experience
  • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
  • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions
  • A naturally curious and proactive approach to uncovering adoption blockers and risks
  • Experience with SFDC, Gainsight, or equivalent CRM systems
  • Solid technical understanding of Cloud Solutions
What the job really is

As a Customer Success Manager at Ping Identity, you will act as a key resource for customer organizations, building and maintaining relationships while addressing their operational needs. Your role involves managing customer incidents, analyzing data to identify trends, advocating for customer needs internally, and providing proactive guidance on product features. You may also travel to customer sites and be available for after-hours support as necessary.

Benefits
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
Things to weigh
  • Salary range provided only for Colorado, not applicable to all locations
  • Role may require after-hours or weekend coverage
  • Travel to customer sites may be necessary
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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