HHiring Reality
← Pindrop

Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

Pindrop
Location
Ukraine - Remote
Posted
2 months ago
Department
Client Services
What they actually want (must-haves)
  • 7+ years of experience in a similar role or strong foundational experience in production support
  • Prior experience in a customer-facing technical role, including direct communication with external customers
  • Strong understanding of RESTful APIs and tools used to interact with them
  • Advanced English is required, with excellent written and verbal communication skills
  • Experience with cloud platforms such as AWS, GCP, or similar
  • Familiarity with Linux operating systems, relational databases, and scripting
What the job really is

The Senior Production Support Engineer will work from 3 PM to 12 AM Eastern European Time, focusing on ensuring the reliability and performance of Pindrop's platform. This role involves resolving complex production issues, leading incident responses, collaborating with various teams, and improving system reliability through proactive monitoring and root cause analysis. The position requires a hands-on technologist who enjoys problem-solving and mentoring in a fast-paced, customer-facing environment.

Benefits
  • Competitive compensation, including equity for all employees
  • Unlimited Paid Time Off (PTO)
  • Remote-first culture
Things to weigh
  • Position is contracted through Alcor BPO
  • Requires after-hours support including weekend coverage once every 6-8 weeks
Job score2.4/5
Benefits2/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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