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Creator Success Manager (Contractor)

Picsart
Location
Madrid, Spain
Posted
13 days ago
Department
Sales&Marketing
What they actually want (must-haves)
  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy for a paid software product.
  • Background in customer success, account management, premium or technical support, or a related function with direct customer engagement.
  • Hands-on fluency with generative AI tools.
  • Comfort making refund and goodwill decisions independently.
  • Technical comfort to read a generation log and reproduce a bug for escalation.
  • Skill in translating usage data and support patterns into clear, actionable insights for both Creators and Product and Engineering stakeholders.
Nice to have
  • Further language skills: Spanish, French, German, Arabic or Russian.
  • Familiarity with content moderation and community-guidelines appeals.
  • Experience supporting freelancers, agencies or marketing teams.
  • Experience with support and analytics tooling.
What the job really is

As a Creator Success Manager at Picsart, you will support a portfolio of top Creator accounts by guiding them on generative AI workflows and best practices to enhance their output and satisfaction with the platform. Your role involves troubleshooting issues, translating usage data into actionable insights, and collaborating with various teams to improve Creator experiences. Success in this role will be measured by Creator satisfaction and retention over a 12-month contract period.

Benefits
  • Flexibility to work remotely with the option to join the office.
  • Full-Time Contractor (12-month contract).
Things to weigh
  • No salary listed.
  • Role involves significant written communication, which may not suit all candidates.
  • Success metrics are heavily focused on Creator satisfaction and retention, which may require proactive engagement.
  • The position is a contract role, which may have implications for job security and benefits.
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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