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← Pico

Level 1 Support Technician

Pico
Location
Pune
Posted
26 days ago
Department
Level 1 Support
What they actually want (must-haves)
  • 7+ years of experience in a similar customer-facing role
  • Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline
  • Strong working knowledge of Linux/Unix systems
  • Experience with network packet analysis (e.g. Wireshark, tcpdump)
  • Understanding of TCP/IP stack behaviour and common failure scenarios
  • Familiarity with DNS, DHCP, NTP, and HTTP/S protocols
Nice to have
  • Telecommunications carrier experience
  • Experience in a financial industry support role
  • ITIL certification
  • Understanding of Financial Markets (Equity, Futures, Options)
What the job really is

The Level 1 Support Technician at Pico will provide critical front-line support for the company's infrastructure, monitoring incoming events and incidents, and managing client interactions. Responsibilities include triaging alerts, resolving service requests, and acting as a liaison between clients and Level 2 support teams. This role involves working in a global team to ensure high-quality service and may include participation in internal projects.

Things to weigh
  • Role requires working night shifts (20:00 IST to 05:00 IST) and at least one weekend day per week
  • Position is office-based with occasional travel, but not expected to be regular
  • High level of client interaction may require strong interpersonal skills
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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