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← Pico

Level 1 Support Technician

Pico
Location
Pune
Posted
26 days ago
Department
Level 1 Support
What they actually want (must-haves)
  • Minimum of 5+ years experience in a similar customer-facing role
  • Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline
  • Strong working knowledge of Linux/Unix systems
  • Experience with network packet analysis (e.g. Wireshark, tcpdump)
  • Understanding of TCP/IP stack behaviour and common failure scenarios
  • Familiarity with DNS, DHCP, NTP, and HTTP/S protocols
Nice to have
  • Telecommunications carrier experience
  • Experience in a financial industry support role
  • ITIL certification
  • Understanding of Financial Markets (Equity, Futures, Options)
What the job really is

As a Level 1 Support Technician at Pico, you will provide critical front-line support for the company's infrastructure, including monitoring alerts and handling client incidents. Your role involves triaging issues, managing client communications, and working closely with Level 2 support teams. You will also participate in internal projects while ensuring high-quality service delivery in a client-facing capacity.

Things to weigh
  • Role requires working EMEA shift (13:30 IST to 22:00 IST) and at least one weekend day per week
  • No salary or specific benefits listed in the posting
  • Position is office-based with occasional travel, but not expected to be frequent
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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