Customer Success Manager

The Customer Success Manager acts as a strategic liaison between customers and various internal teams to ensure successful execution of projects related to system Bill of Materials (BOMs) and sourcing activities. This role involves managing customer relationships, coordinating complex programs, analyzing customer data, and driving operational alignment to meet business objectives. The position requires strong project management skills and the ability to influence stakeholders across different functions without direct authority.

• Medical, dental, and vision coverage
• 401k matching
• Generous time off package
• 16 weeks fully paid maternity leave
• 10 weeks fully paid paternity leave
• Life insurance

• This is a hybrid position requiring at least three days in the office.
• No direct reports, but substantial coordination across functions is required.
• Travel requirement of up to 20%, with 5% being international.
• Occasional availability outside of normal operating hours for critical escalations.