HHiring Reality
← PerfectServe

Technical Lead - US Remote

PerfectServe
Location
Remote
Posted
17 days ago
Department
Customer Success
Salary
$50,000 - $55,000
What they actually want (must-haves)
  • Bachelor’s degree or equivalent experience
  • 1+ years experience with PerfectServe implementation or support preferred
  • 2+ years experience supporting SaaS customers or troubleshooting technical workflows
  • Strong technical expertise and ability to apply PerfectServe solutions in complex environments
  • Ability to manage multiple tasks and resolve technical issues under pressure
  • Excellent relationship-building, written, and verbal communication skills
Nice to have
  • Healthcare or clinical workflow experience preferred
  • Proficiency in reporting tools (e.g., Looker) is a plus
  • Ability to travel occasionally (less than 10%)
What the job really is

The Technical Lead at PerfectServe is responsible for providing day-to-day technical support to customers, enhancing the adoption of PerfectServe solutions, and managing escalated technical issues. This role involves understanding clinical workflows, optimizing account configurations, and collaborating with account teams to ensure service excellence. Additionally, the Technical Lead will prepare reports for business reviews and contribute to documentation of processes and best practices.

Benefits
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one
  • 401K - with match and immediately vested
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities
Things to weigh
  • Salary range of $50,000 - $55,000 USD may be considered low for a Technical Lead role
  • Experience with PerfectServe solutions is preferred but not mandatory
  • The role involves managing escalated issues which may indicate a high-pressure environment
Job score3.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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