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Business Support Specialist - Full Time - Fri-Tues

PeopleFinders
Location
Remote
Posted
1 month ago
Department
Support Operations
Salary
$19-$23
What they actually want (must-haves)
  • Minimum of 5 years of experience in the customer support or administrative fields
  • Excellent written and verbal communication skills
  • Strong critical thinking skills
  • Demonstrated basic computing skills
  • Demonstrated knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word)
Nice to have
  • Customer support: 5 years (Preferred)
What the job really is

The Business Support Specialist (BSS) role at PeopleFinders.com involves providing customer support through various channels such as phone, chat, and email, particularly during peak times. The position requires reviewing accounts for compliance issues, handling escalated customer interactions, and preparing reports for leadership while managing competing priorities in a remote work environment.

Benefits
  • Flexible PTO
  • 401K match
  • Medical/Dental/Vision/Life Insurance
Things to weigh
  • Role requires working on Fridays to Tuesdays, which may not suit all candidates
  • The position involves handling escalated customer interactions, which can be challenging
  • Remote work may require strong self-discipline and time management skills
Job score3.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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