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← Pendo

Software Engineer (AI)

Pendo
Location
New York, NY
Posted
25 days ago
Department
Engineering - Emerging
Salary
$148,000 - $178,000
What they actually want (must-haves)
  • 3+ years of experience shipping full-stack features to production in a SaaS environment.
  • Strong proficiency in at least one backend language such as Go, Java, Python, or C++, and one modern frontend framework such as Vue, React, or Angular.
  • Experience designing APIs and building services on AWS or GCP against SQL databases.
  • Hands-on experience building with LLMs, including API integration, prompt and context design, or tool calling.
  • Experience with Agent frameworks (LangChain, LangGraph), LLM evaluation tooling
  • Ability to write unit, integration, and end-to-end tests based on risk, with comfort using safe rollout patterns such as feature flags and canary releases.
Nice to have
  • Experience building or operating an MCP server or comparable agent tooling.
  • Experience shipping SDKs or instrumentation libraries that customers install into their own systems, including the versioning and overhead discipline that work requires.
  • Experience with analytics or observability products that turn a high volume of events into something a person can act on.
  • Vue or data visualization tools such as Highcharts or D3.
What the job really is

As a Software Engineer (AI) at Pendo, you will be responsible for delivering full-stack features across Go services and Vue interfaces, focusing on customer installation and instrumentation. Your role involves capturing agent behavior, developing LLM-backed product features, and ensuring production ownership through logging and monitoring. You will collaborate with the team, provide code reviews, and use AI tools to enhance your development workflow.

Benefits
  • Highly competitive, employer-heavy coverage including $0 premium options
  • Strong 401(k) match
  • Equity
  • Flexible time off.
Things to weigh
  • The role involves working with LLMs and AI tools, which may require a strong adaptability to new technologies.
  • The position is hybrid, requiring in-office work 3 days a week unless designated remote.
  • No specific details about the team size or structure are provided, which may affect collaboration dynamics.
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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