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← Payhawk

Implementation Manager, French Speaking

Payhawk
Location
Sofia
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
  • Native/Near native level of French
  • Excellent verbal and written communication skills
  • Excellent organization skills and detail-oriented
  • Fast learner and capable of keeping up with a fast-growing environment
  • Ability to prioritize and multitask with clients and colleagues
Nice to have
  • Experience in the fintech industry is preferred
What the job really is

As an Implementation Manager at Payhawk, you will lead the onboarding process for new customers, ensuring they configure their accounts effectively and receive tailored training. Your role will involve driving customer adoption by optimizing setups and providing ongoing support, while also acting as a trusted advisor to enhance customer success and retention. You will collaborate with cross-functional teams and gather feedback for continuous improvement of the onboarding experience.

Benefits
  • 30 days holiday paid leave
  • Competitive compensation package
  • A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
  • Multisport card fully funded by us
  • Flexible working hours and opportunity to work from home
  • Company office massages
Things to weigh
  • No salary listed
  • Role involves significant customer interaction and requires strong communication skills
  • Fast-paced environment may require adaptability and quick learning
Job score3/5
Benefits5/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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