HHiring Reality
← Pave

Customer Success Engineer

Pave
Location
San Francisco, CA & New York, NY
Posted
2 months ago
Department
Customer Success
Salary
$86,000 - $107,000
What they actually want (must-haves)
  • 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company
  • Deep experience and knowledge of JSON, HTML, SQL, and API integrations
  • Strong project management skills
  • Creative problem-solving abilities
  • Customer outcome focus
  • Ability to engage with a variety of stakeholders
What the job really is

As a Customer Success Engineer at Pave, you will manage the onboarding and implementation of the company's compensation software for 30-40 customers, ensuring they derive value from the product. Your role involves project management, collaboration with various teams, and acting as a trusted advisor to help clients navigate complex compensation challenges. You will also be responsible for technical tasks such as integrations and data migration while fostering strong customer relationships.

Benefits
  • Meaningful equity
  • Best-in-class medical, dental, and vision coverage
  • Unlimited PTO
  • Flexible work from anywhere for up to a month
  • Lunch and dinner stipends
  • Quarterly education stipend
Things to weigh
  • No specific mention of remote work flexibility beyond a month
  • Role involves managing multiple customers simultaneously, which may be demanding
  • Fast-paced startup environment may require adaptability and wearing multiple hats
Job score3.8/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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