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← Partnerize

Vice President, Customer Operations

Partnerize
Location
London, England
Posted
6 days ago
Department
Customer Support
What they actually want (must-haves)
  • 6+ years of progressive leadership experience managing customer operations and technical integrations teams within the SaaS space
  • Direct experience leading multi-disciplinary operational teams across technical onboarding and global client support
  • Hands-on experience implementing automation, modern support stacks, and AI workflows to drive team productivity and reduce operational overhead
  • Strong analytical capabilities with a track record of using operational data (TTV, SLAs, CSAT, margins) to drive execution and continuous improvement
  • Proven ability to work side-by-side with Sales, Product, and Customer Success leaders to support account expansion and retention goals
Nice to have
  • Experience with Asana, Zendesk, Jira, Salesforce
  • Demonstrated competencies in the application of OGSM framework or similar to turn high-level company vision into clear daily tasks
What the job really is

The Vice President of Customer Operations at Partnerize is responsible for overseeing the operational execution of post-sale delivery, focusing on onboarding, technical integrations, customer support, and service delivery. This role involves leading global teams, optimizing processes for efficiency, and ensuring high standards of customer satisfaction while driving AI-powered improvements. The VP will collaborate closely with other departments to enhance client experiences and support account growth.

Benefits
  • Competitive salary
  • Generous benefits
  • Flexible work environment
Things to weigh
  • No specific salary listed
  • Focus on AI and automation may require adapting to new technologies
  • Role involves significant leadership and operational responsibilities which may be demanding
Job score3.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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