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Senior Customer Onboarding Specialist

Partnerize
Location
Remote- Philadelphia, PA
Posted
18 days ago
Department
Onboarding & Integrations
What they actually want (must-haves)
  • Client or customer support experience (minimum 2 years)
  • Project management experience
  • Excellent communication skills with the ability to translate technical information to a non-technical audience
  • Teamwork, strong work ethic and enthusiasm to learn
  • Strong attention to detail
  • Strong prioritisation and organisational skills
Nice to have
  • Ability to present and lead meetings confidently
  • Proficient in using Excel / Google Sheets to manipulate data (E.g formulas)
  • Experience in conducting training sessions
  • Experience in digital marketing
  • Experience writing guides and training material
What the job really is

As a Senior Customer Onboarding Specialist at Partnerize, you will guide clients through the onboarding process, ensuring they understand and can effectively use the Partnerize platform. Your role involves conducting onboarding meetings, managing the onboarding workflow, providing training, and supporting both clients and junior team members. You will also be responsible for reporting and assisting with partner migrations, all while collaborating with various internal teams.

Benefits
  • Flexible Time Off Policy – Take the time you need
  • Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year employment
  • Robust Company Sponsored Health & Welfare Benefits
  • 401k Plan – 4% employee match
  • Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Programs
  • Regular company events and activities
Things to weigh
  • No salary listed
  • Role involves managing non-technical aspects of onboarding, which may limit technical skill development
  • Requires coordination with multiple teams, which may lead to complexity in the onboarding process
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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