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Senior Customer Onboarding Specialist

Partnerize
Location
Remote- Forty Fort, PA
Posted
18 days ago
Department
Onboarding & Integrations
What they actually want (must-haves)
  • Client or customer support experience (minimum 2 years)
  • Project management experience
  • Excellent communication skills with the ability to translate technical information to a non-technical audience
  • Teamwork, strong work ethic and enthusiasm to learn
  • Strong attention to detail
  • Strong prioritisation and organisational skills
Nice to have
  • Ability to present and lead meetings confidently
  • Proficient in using Excel / Google Sheets to manipulate data (E.g formulas)
  • Experience in conducting training sessions
  • Experience in digital marketing
  • Experience writing guides and training material
What the job really is

As a Senior Customer Onboarding Specialist at Partnerize, you will guide clients through the onboarding process, ensuring they understand the platform and its value. Your responsibilities include conducting onboarding meetings, managing the onboarding process, providing training, and supporting junior team members. You will also coordinate with various teams to enhance the customer experience and maintain internal reports.

Benefits
  • Flexible Time Off Policy – Take the time you need
  • Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year employment
  • Robust Company Sponsored Health & Welfare Benefits
  • 401k Plan – 4% employee match
  • Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Programs
  • Regular company events and activities
Things to weigh
  • No salary listed
  • Role involves managing non-technical aspects of onboarding, which may limit technical skill development
  • Experience required is primarily in customer support and project management, which may not appeal to those seeking a more technical role
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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