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← Parsec Automation Corp.

Senior Director, Technical Services

Parsec Automation Corp.
Location
Remote
Posted
23 days ago
Department
Professional Services
Salary
$200,000–$255,000
What they actually want (must-haves)
  • 10+ years in technical delivery, professional services, or engineering leadership within enterprise software, industrial software, or MES/manufacturing operations platforms
  • Demonstrated experience managing multiple technical functions concurrently (e.g., solution architecture/advisory, engineering delivery, and technical support) as a unified organization
  • Experience managing distributed, international teams; direct experience with US/Europe (Spain in particular) team structures is a strong plus
  • Track record of building or scaling a technical delivery function during a growth phase, including hiring plans and ramp/enablement design
  • Strong operational instincts in capacity planning, utilization management, SLA and escalation frameworks, and delivery metrics
  • Comfortable operating at both the strategic level (org design, executive reporting) and the technical level (credible in design and architecture conversations)
Nice to have
  • Direct experience with MES, MOM, or industrial automation platforms (TrakSYS or comparable platforms) preferred
What the job really is

The Senior Director, Technical Services at Parsec will unify and scale the technical backbone of the Professional Services organization, overseeing the Advisory, Delivery, and Support workstreams. This role involves professionalizing operations, ensuring consistent technical excellence, and managing a team of approximately 30-40 FTEs. Success will be measured by predictable delivery, improved resource utilization, and effective collaboration with internal teams and partners.

Benefits
  • $200,000–$255,000 base, plus bonus eligibility
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with company match
  • Generous paid time off and company holidays
  • Professional development and career growth opportunities
  • Collaborative and innovative work environment
Things to weigh
  • Role involves managing multiple workstreams which may require balancing diverse priorities
  • Position is fully remote, which may impact team dynamics and communication
  • Success metrics are heavily focused on operational efficiency and predictability, which may limit creative input
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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