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← Parloa

Lead Agent Architect

Parloa
Location
New York Office
Posted
18 days ago
Department
Professional Services
What they actually want (must-haves)
  • 6+ years of experience in a customer-facing, technical role
  • Hands-on experience in conversation design and AI agent development
  • Comfortable working with LLMs and prompting techniques
  • Strong analytical and problem-solving skills
  • Experience with APIs, system integrations, and enterprise architectures
  • Strong project and stakeholder management skills
Nice to have
  • Experience with A/B testing and performance optimization of AI systems
  • Familiarity with contact center technologies, CX platforms, or automation tools
  • Background in enterprise software or large-scale system implementations
What the job really is

As a Lead AI Agent Architect at Parloa, you will design and implement AI-powered agent solutions to enhance customer service for enterprise clients. This role involves translating complex requirements into scalable workflows, integrating AI agents with enterprise systems, and ensuring their reliable performance. You'll collaborate with various teams and act as a trusted advisor to customers, optimizing AI solutions based on feedback and data.

Benefits
  • Compensation structured as On-Target Earnings (OTE) with a base salary and performance-based variable component
  • Equity package
Things to weigh
  • No specific mention of remote work options
  • Fast-paced environment with high expectations for contribution
  • Role requires navigating complex customer requirements and delivering scalable solutions
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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