HHiring Reality
← Parloa

Technical Program Manager

Parloa
Location
New York Office
Posted
2 months ago
Department
Professional Services
What they actually want (must-haves)
  • 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
  • Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
  • Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs
  • Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies
  • Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
  • Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments
Nice to have
  • Experience with conversational AI, LLMs, or enterprise AI deployments
  • Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
  • Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
  • PMP, Scrum Master, Agile, or related certifications
  • Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
What the job really is

As a Technical Program Manager at Parloa, you will oversee the delivery of enterprise Agentic AI deployments, managing complex customer implementations from kickoff to go-live. This role involves coordinating with various internal teams and external partners, ensuring successful execution while maintaining project governance and managing customer relationships.

Benefits
  • Compensation structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component
  • Equity package
Things to weigh
  • Salary range is $150,000 — $170,000 USD, which may be a consideration for candidates
  • The role requires managing complex, high-visibility programs, which may involve significant pressure and responsibility
  • The position is highly cross-functional and customer-facing, which may not suit those preferring less interaction with clients
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Parloa?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →