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Sr. Manager Client Success

Papa
Location
Remote
Posted
19 days ago
Department
Sales and Services
What they actually want (must-haves)
  • 8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role
  • Experience managing senior client relationships and delivering strong business results
  • Strong ability to synthesize complex performance data, diagnose root operational issues, and turn insights into actionable strategic solutions
  • Proven capability to build trust, navigate high-stakes client discussions, address performance gaps directly, and drive alignment across cross-functional teams under pressure
  • High cognitive flexibility to seamlessly shift between high-level executive strategy presentations and granular, day-to-day operational execution and troubleshooting
  • Capability to maintain end-to-end accountability, prioritize, and drive multiple client accounts, implementations, and internal initiatives to completion simultaneously
Nice to have
  • Experience working with health plans, employers, healthcare organizations, or other B2B clients
  • Experience in consulting, business operations, strategy, or a similar role
  • Experience managing performance metrics, implementations, or service operations
  • Experience growing client accounts or identifying expansion opportunities
What the job really is

The Senior Manager of Client Success at Papa is responsible for managing a portfolio of health plan clients, ensuring their success, retention, and growth. This role involves client relationship management, performance evaluation, and collaboration with various internal teams to address operational issues and drive client outcomes. The manager will lead meetings, analyze data, and develop strategies to enhance client relationships and performance.

Benefits
  • Competitive salary and equity package
  • Medical, dental and vision insurance coverage
  • HSA/FSA
  • 401(k) plan with a match up to 4%
  • Flexible PTO
  • Parental leave and caregiver leave
Things to weigh
  • Remote position may require prolonged digital engagement and frequent virtual meetings
  • Periodic travel may be necessary for in-person meetings and strategy sessions
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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