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Technical Support Engineer

Pansophic Learning
Location
Corporate Office - Parma
Posted
1 month ago
Department
IT
Salary
$25.00 – $28.00
What they actually want (must-haves)
  • Strong knowledge of service desk operations, standard processes, and technologies
  • Experience with Microsoft Active Directory or Google Workspace basic administration
  • In-depth knowledge of Windows Desktop OS and Chrome OS
  • Bachelor's degree or equivalent experience
  • Experience in customer facing roles
  • Effective communication skills using phone, video calls, chat, and ticket updates
What the job really is

As a Technical Support Engineer at Pansophic Learning, you will provide remote technical support to customers, resolving issues related to their accounts and applications. Your role involves managing a ticket queue, documenting resolutions, and collaborating with internal and external teams to ensure accurate solutions. You will also assist with account setups and installations while delivering high-quality customer service.

Benefits
  • Starting hourly rate between $25.00 – $28.00
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Life insurance
Things to weigh
  • In-office position in Parma, Ohio
  • Role may involve occasional shift changes or modifications
  • Fast-paced, high-stress environment
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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