HHiring Reality
← PandaDoc

Customer Success Manager - Mid-Market / Enterprise

PandaDoc
Location
Remote (USA)
Posted
27 days ago
Department
CX
What they actually want (must-haves)
  • 3–5 years of experience in Customer Success or Account Management within a SaaS environment
  • Experience working with mid-market, upmarket or enterprise-level customers
  • Proven track record of driving adoption, retention, and long-term value through strategic relationships
  • Strong communication skills, particularly with C-level stakeholders
  • Ability to build deep, trusted partnerships with customers
  • Highly organized and detail-oriented
What the job really is

As a Customer Success Manager at PandaDoc, you will be responsible for managing a portfolio of customers, focusing on building strong relationships and ensuring they achieve their business goals through effective use of PandaDoc's platform. Your role will involve onboarding, driving product adoption, analyzing account metrics, and collaborating with cross-functional teams to address customer needs and mitigate risks.

Benefits
  • Employees may be able to purchase company stock (or receive annual bonuses)
  • Medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans available for employees and their families
  • 13.34+ hours of paid time off per month
  • 6 self-care days
  • Birthday PTO day
  • 10 company paid holidays off per year
Things to weigh
  • Remote position may require strong self-management skills
  • Role involves working with complex, technical workflows which may be challenging for some candidates
  • Focus on strategic relationships may require experience with executive-level communication
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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