HHiring Reality
← PagerDuty

Director, Customer Success and Country Manager

PagerDuty
Location
Santiago
Posted
27 days ago
Department
Customer Success
What they actually want (must-haves)
  • 10+ years of progressive leadership experience
  • Prior Customer Service and Support experience
  • Experience in site, country, or general management roles, ideally within SaaS or technology companies
  • Fluent in both Spanish and English, written and verbal
  • Strong understanding of the Chilean business environment, labor market, and regulatory landscape
  • Proven track record managing site operations for a larger workforce
Nice to have
  • MBA or equivalent advanced degree preferred
  • Experience operating in a high-growth or scaling technology organization
What the job really is

The Director of Customer Success and Country Manager at PagerDuty will lead the Customer Success, Support, and Professional Services teams in Chile while also managing cross-functional teams in Engineering, Marketing, and more. This role involves ensuring smooth operations, driving customer success metrics, and fostering a cohesive office culture. The manager will also engage with local stakeholders and oversee compliance with local regulations.

Benefits
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
Things to weigh
  • Role requires in-office presence two times per week
  • No specific salary range mentioned
  • Candidates must reside in eligible locations, which vary by role
  • Experience in a high-growth environment is preferred but not mandatory
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to PagerDuty?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →