Account Manager - Toronto

PagerDuty

Location

Toronto

Posted

27 days ago

Department

Customer Success

What they actually want (must-haves)

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
4+ years of proven success managing renewals and growth within a SaaS environment
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
Bachelor’s degree or equivalent experience

Nice to have

Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
Prior enterprise sales expertise leveraging MEDDPICC & Value Selling
Experience working with enterprise software customers or in a DevOps environment
Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight
Proven history of achieving revenue and retention goals through consultative account management

What the job really is

As an Account Manager at PagerDuty, you will be the main contact for a portfolio of existing SaaS customers, focusing on building relationships, driving product adoption, and managing renewals. You will collaborate with various teams to ensure customer satisfaction and identify opportunities for growth, while utilizing analytics to monitor customer health and mitigate churn risks.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan

Things to weigh

Role requires in-office presence 2 days a week
No specific salary details provided beyond the range
Candidates must reside in eligible locations, which may limit applicants

Job score3.4/5

Benefits5/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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