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← Outset Medical

Field Service Manager (Northeast)

Outset Medical
Location
US Northeast
Posted
26 days ago
Department
Service Operations Admin (402)
What they actually want (must-haves)
  • Ability to travel extensively within the United States, primarily by car, including overnight stays
  • Bachelor’s degree in engineering (Electrical, Electronics, Mechanical, or Fluidics) preferred, or AS degree with equivalent experience or Equivalent Military Training and Experience
  • 5+ years of Field Service experience in the Medical Equipment Industry (10+ years without a degree)
  • Proven management experience with the ability to lead teams, develop talent, and achieve business objectives
  • Strong leadership and mentoring skills, pertaining to the management of remote teams and operations
  • Excellent communication and customer service skills
Nice to have
  • Experience as a Service Manager or Team Lead in a medical device company
  • Ability to interpret electronic and fluidics schematic diagrams and flowcharts
  • Highly organized, detail-oriented and pragmatic
  • Strong persuasive and relationship-building skills with internal and external partners
  • Advanced computer skills, including Excel, Word, Outlook, Power Point, ERP databases, and technology innovation
What the job really is

The Field Service Manager at Outset is responsible for leading a team of Field Service Engineers (FSE) in delivering exceptional customer service and support for the Tablo® Hemodialysis System. This role involves overseeing installation, repair, and maintenance operations while ensuring adherence to service level agreements. The manager will also engage in extensive travel across the Northeast US to build relationships, provide training, and support the service team and customers.

Things to weigh
  • Extensive travel required within the U.S. and occasional travel to Mexico
  • Role involves 80% management responsibilities and 20% hands-on field work, which may vary based on operational needs
  • Exposure to blood borne pathogens and/or hazardous materials possible
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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